We now ship all orders through UPS! While this is a pricier option, packages are more guaranteed to be delivered on time and without damage when compared to other shipping carriers. However, please still keep in mind that once a package has left our hands, it becomes the responsibility of the shipping carrier.
We are not responsible for delayed deliveries and we are not responsible for lost packages. If you believe your order to be lost, please file a claim with UPS.
Our current processing times are 1-3 days with the exception of weekends and holidays. If there are any instances where processing times are expected to be longer than stated, we will contact you immediately.
We cherish this earth and take pride in our eco-friendly packaging. We do not use bubble wrap and instead use packing peanuts and recycled corrugated cardboard. Even our tape and poly mailers are made from recycled material!
Fun Fact - All packing peanuts included in your orders are made from cornstarch and can be discarded with water.
Our products are made with as many earth-based ingredients as possible. Due to this, we require the use of a few natural/naturally derived preservatives to extend the shelf life of each product. All products have a shelf life of up to one year. However, if water is introduced into a product, this can drastically shorten the shelf life. Always check your product before using and if you notice anything change, discontinue use.
With that being said, Chiara is not responsible for any adverse reactions to the ingredients in our products.
We always recommend testing the product on a small patch of skin before using completely. If irritation occurs, discontinue use immediately.
We strive to be as transparent as possible with our items. That means that every product on our website has a complete list of its ingredients.
If you have any questions regarding a product, please feel free to contact us through email at firstname.lastname@example.org and we will get back to you as soon as possible.
Due to the nature of our products, we are unable to accept any returns on our products. As all ingredients are listed in our products, we do not issue refunds either. Please read the full description of each product prior to purchasing.